Return & Refund Policy

We want you to love what you order. If something isn't right, here's how returns work.

Return Window

You have 30 days from the delivery date to start a return.

Condition for Return

All returns must be shipped back to us for inspection before a refund, replacement, or store credit is issued. This helps us confirm the condition of the item and make sure every return is handled fairly.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, contact us at info@dogwoodlanedecor.com within 30 days of delivery. We will provide a prepaid return label — you will not be charged for return shipping. Once we receive and inspect the item, we'll issue a replacement, refund, or store credit, whichever works best for you.

Change of Mind / Wrong Size or Style

If you'd simply like to return an item you no longer want, you're welcome to do so within 30 days of delivery. In this case, return shipping is the customer's responsibility. Once we receive and inspect the item, we'll issue your refund or store credit.

How to Start a Return

Email info@dogwoodlanedecor.com with your order number and reason for return, and we'll walk you through the next steps.

Refunds

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed back to your original payment method within 5–10 business days.